A power-packed integration to transform customer service as you know it.
Backed by cloud technology, Servetel for Bitrix24 offers immense advantages to businesses looking to foster a customer-centric culture. For one, the integration allows managers to track and record all customer conversations for training and compliance purposes.
It offers a unified platform for all communication tools. Whether it is assistance with lead management, performance tracking, managing projects or deploying an intelligent CRM, the integration takes care of everything.
>Never miss out on calls: Customers can route through our multi-level IVR to leave messages and queries or connect to an agent during working hours.
>Effective lead management: Add, update or edit leads to ensure that you keep track of every potential customer.
>Streamline communication: Organize your business communication with smart tools, valuable customer insights, and robust analytics.
>Call recordings: Get unlimited access to all customer conversations for better supervision and performance management.
>Call routing: Always keep your customers in the loop. Inform them of working hours, connect them to the right agent and help them by solving queries instantly.>Call pop-up: Get instant notifications for every new call. The pop-up comes with customer information making sure that you are never caught off guard.
Integrate Bitrix24 with Servetel to automate all business process and maximize customer delight.
Follow these simple steps for easy installation of Bitrix24 by Servetel.
>Login into your Servetel account
>Under the Service tab, click on Integrations
>Sel ect Bitrix24 and click on Instructions
>Click on the Enable button to activate Bitrix24 integration with Servetel
>Install the application and login with your Servetel credentials
>Login to your Bitrix24 CRM account
>When the dialogue box opens, tick all checkboxes and install the Servetel application
>Under More tab, select Servetel fr om the Application section
>Login to your Servetel account again
>When the authorization is successful, you’ll see a pop-up
>In the Telephony section, click on More and select Configure Telephony
>Click on Telephony Settings and select Servetel as the default number
>Click on Telephony User and select Configure. Here, select the number for Outgoing Calls as Servetel application
>Select Servetel application and toggle if you want your leads to be saved automatically. Save all your preferences
>Now, you can start your calls by clicking on the phone icon at the bottom-right corner of your screen