TeleCMI Telephony

TeleCMI Telephony helps sales and support teams keep call data in Bitrix24 without manual updates. It connects TeleCMI with Bitrix24 so incoming and outgoing calls are logged in the CRM, unknown numbers can become new leads, and teams can see call source and responsibility in one place.

Why businesses use it

When call activity lives outside the CRM, teams lose context, duplicate work, and miss follow-ups. TeleCMI Telephony brings call records into Bitrix24 automatically, helping teams work with cleaner data and faster lead handling.

Business value

• Reduce manual call logging in Bitrix24 CRM

• Create new leads automatically for unknown phone numbers

• Keep lead ownership clearer by assigning responsible agents

• Track call source in the CRM for better visibility

Common use cases

• Log all incoming and outgoing TeleCMI calls in Bitrix24 CRM

• Create a new lead when an unknown caller contacts your team

• Create a new lead when an employee calls a number not found in the CRM

• Reassign lead responsibility when a call is manually forwarded to another employee

• Assign missed calls from unknown numbers to a selected employee for follow-up

How it works

Install TeleCMI Telephony from Bitrix24 Market, then copy the webhook from the app settings page to your TeleCMI account twice: once for Call Notification and once for Call Report. Next, copy the App ID and App Secret Key from your TeleCMI account into the app settings in Bitrix24, create a user group in TeleCMI, add that group to your call flow, sel ect the required country, and save the settings. After that, you can enable automatic lead creation for incoming and outgoing unknown numbers, choose the lead source, set responsibility rules for forwarded and unanswered unknown calls, and map each TeleCMI user to a responsible Bitrix24 portal user.

FAQ

We want all TeleCMI calls recorded in Bitrix24. Does this app do that?

Yes. Incoming and outgoing calls are automatically logged in the Bitrix24 CRM.

Unknown callers are not in our CRM. Can we create leads automatically?

Yes. You can enable automatic lead creation for incoming calls fr om numbers not found in the CRM.

Can we also create leads from outgoing calls to unknown numbers?

Yes. You can enable the same automatic lead creation for outgoing calls and sel ect the lead source.

If a call is forwarded to another employee, can the responsible person in Bitrix24 change too?

Yes. You can enable automatic reassignment of the lead responsible user when a call is manually forwarded.

What do we need to configure before the app works?

You need to install the app fr om Bitrix24 Market, add the webhook to your TeleCMI account for both Call Notification and Call Report, enter the App ID and App Secret Key, create a TeleCMI user group, add it to the call flow, select the country, and save the settings.