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RingCentral Telephony
RingCentral Telephony
You can receive inbound and make outbound calls directly from Bitrix24 via your RingCentral telephony account.
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Gratis
Compras en la aplicación
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Evaluación1 / 5
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Instalaciones4514
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DesarrolladorBitrix24 Integrations
Descripción
RingCentral is an intuitive platform for voice, video meetings, team messaging, and collaboration.
The integration app allows you to take and place calls from Bitrix24 using RingCentral app.
The call time, duration, and recordings get mapped to your CRM client records after a call is finished.
Prior to configuring the integration app make sure that your RingCentralplan includes access to APIs.
Learn more about the app.
The app works with Bitrix24 commercial plans only.
Free plan users can test it during the trial period and then upgrade to a commercial subscription.
Soporte técnico
If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support team. Our Integrations support team will be happy to assist you in queries of any kind.
We also recommend to go through the steps described in this article to troubleshoot common issues which may affect the app's functioning.
We also recommend to go through the steps described in this article to troubleshoot common issues which may affect the app's functioning.
Instrucciones de instalación
Learn about installing and setting up the app in our helpdesk article.
Seguridad de los datos
RingCentral Telephony
La aplicación solicita permiso para acceder a los siguientes datos:
CRM
acceso total: ver, crear, editar y eliminar prospectos, contactos, compañías, negociaciones, facturas, cotizaciones, actividades, campos de usuario, etc.
Telefonía
acceso restringido: ver, crear, editar y eliminar líneas de llamadas salientes; buscar clientes del CRM por número de teléfono; ver, crear, editar y eliminar líneas SIP; administrar el panel de información de llamadas y ver las estadísticas de las llamadas
Usuarios (mínimo)
leer la lista de usuarios y los nombres sin la información de contacto
Chat y Notificaciones
acceso total: ver, crear, editar y eliminar chats y mensajes; conectar usuarios a chats, editar chats, leer todos los mensajes de chat
Estructura de la empresa
acceso total: ver, crear, editar y eliminar departamentos
Evaluación
1 /5
5 estrellas
0
4 estrellas
0
3 estrellas
0
2 estrellas
0
1 estrella
2
Reseñas
Total de reseñas: 2
Olga M.
12.12.2024
Calls are not correctly transmitted to Bitrix, statistics do not correspond to reality, ... más
Olga M.
12.12.2024
Calls are not correctly transmitted to Bitrix, statistics do not correspond to reality, some of the records do not fall into the CRM. There is no technical support at all. Bitrix has been trying to fix the problem for six months, the result is zero
Jose T.
14.08.2024
I upgraded my Ringcentral account and it didn't work. I also tried to get help. más
Jose T.
14.08.2024
I upgraded my Ringcentral account and it didn't work. I also tried to get help.