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Vonage Unified Communications

Vonage Unified Communications

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Instalaciones

542
Desarrollador

Bitrix24 Integrations

Descripción

Take advantage from integration with Vonage telephony to implement scenarios needed for your business:

Registered inbound calls and automatic generation of leads/contacts/deals depending on Bitrix24 settings;
Automatic call card with client details to save time on searching of information prior to responding to a call;
Saved call record with direct playback inside CRM slider;
Call tracking support within Bitrix24 Sales Intelligence;
Callback support for CRM order forms, as well as click2call for outbound calls directly inside CRM slider.

No more missed calls! Get all the advantages offered by Vonage telephony and Bitrix24! Your sale managers won't have to guess what clients are calling; now they are able to individually welcome them, access a complete communication history and concentrate on selling instead of data collecting.

The app works with Bitrix24 commercial plans only.
Free plan users can test it during the trial period and then upgrade to a commercial subscription.

Instrucciones de instalación

Soporte técnico

Seguridad de los datos

Agregado: 15.06.2020

Soporte técnico

https://helpdesk.bitrix24.com/ticket.php

Instrucciones de instalación

Complete standard installation from Bitrix24.Market and proceed with the following steps:

For Bitrix24 administrator:

Authorize application with your Vonage account.
Enter the telephone number you will make calls through.
Configure settings for inbound and outbound calls.
Select Vonage as your telephony provider.

For all users who want to process calls in Bitrix24:

Authorize application with your Vonage account.

Seguridad de los datos

Más información

Vonage Unified Communications

La aplicación solicita permiso para acceder a los siguientes datos:

CRM

acceso total: ver, crear, editar y eliminar prospectos, contactos, compañías, negociaciones, facturas, cotizaciones, actividades, campos de usuario, etc.

Telefonía

acceso restringido: ver, crear, editar y eliminar líneas de llamadas salientes; buscar clientes del CRM por número de teléfono; ver, crear, editar y eliminar líneas SIP; administrar el panel de información de llamadas y ver las estadísticas de las llamadas

Usuarios (mínimo)

leer la lista de usuarios y los nombres sin la información de contacto

Chat y Notificaciones

acceso total: ver, crear, editar y eliminar chats y mensajes; conectar usuarios a chats, editar chats, leer todos los mensajes de chat

Telefonía (llamadas salientes)

acceso restringido: hacer llamadas salientes mediante la telefonía integrada

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