Call analytics
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Capturas de pantalla
Manage and improve quality of calls made in your company. Compare employee load and effectiveness, track response standby and call duration, analyse calls by various period.
Report charts:
- Incoming, outgoing and unanswered call statistics by periods
- Sales trends
- Comparison between successful and unsuccessful deals and calls
- Average number of calls by weekdays
- Manager statistics by calls
Versión 2
Fixed displaying the application in the “Telephony” section.
Versión 1
Call analytics
If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support. Our dedicated support team will be delighted to assist you and provide guidance on any inquiries you may have regarding the app.
System reports are installed automatically and do not require your participation. After installation, they will be available in the appropriate menu item, and you can use them if the BI Builder is available on your plan.