WappChat - Whatsapp

This integration brings WhatsApp into Bitrix24 CRM with zero per-user pricing and unmatched performance. You can continue using your personal phone alongside, with all messages instantly synced to Bitrix24 dialogs.

Visual ChatBot Builder (Drag & Drop)

Create sophisticated automated conversation flows without any coding! Our new visual chatbot builder lets you:

Design complex conversation flows with an intuitive drag-and-drop interface

Add conditions and branches to create smart conversation paths

Send automated messages based on customer actions

Trigger actions like creating leads, contacts, or deals in Bitrix24

Search and update CRM data directly from chat flows

Send media files (images, videos, documents) automatically

Important Note: ChatBot ≠ Artificial Intelligence. The ChatBot is a rule-based automation tool that follows the paths you design. It doesn't learn or make decisions on its own - it executes the logic you configure.

AI Integration (Artificial Intelligence)

Now integrate real AI into your conversations! Unlike ChatBot's rule-based approach, AI provides intelligent, context-aware responses:

Multiple AI Provider Support:

OpenAI (GPT-4, GPT-3.5)

Google Gemini (2.5 Flash, Pro)

Cloudflare AI (Limited free tier available)

Smart conversation handling with natural language understanding

Context-aware responses that learn from conversation history

Structured data extraction from customer messages (JSON mode)

Customizable AI behavior with system prompts and parameters

Seamless integration with ChatBot - use AI nodes within your flows

Key Difference: AI understands intent and context, generating dynamic responses. ChatBot follows your predefined rules. Use them together for maximum automation!

Blacklist Management

Take control of your conversations with our new blacklist feature:

Easy contact management through a visual interface

Quick search to find and sel ect contacts

Block unwanted conversations - blacklisted contacts' messages won't appear in Bitrix24

Support for both individuals and groups

Instant filtering - blocked messages are filtered before reaching your team

Key features:

• Ultra-fast message delivery with nearly zero delay

• Continues the previous chat thread when customers message again

• Recognizes returning phone numbers and resumes fr om the last conversation

• Personal contacts and customers are separated when personal phones are used

• Group chats are supported and contacts are shown individually

• Assigns previous responsible agents to repeat customers

• Automatically notifies previous agents via message

• Admins can monitor past conversations in bulk

Includes up to 14 days of full-feature access — demo period may vary (3 to 14 days) depending on current server capacity.

Then choose the appropriate plan in the dedicated section within the app and pay. The pricing plans are also shown on the screenshot.